Proper P.C. Board Handling Techniques

* All Boards Should Be Respected As Static Charge Sensitive *

1. Make sure system is powered down and locked out before removing any circuit cards.
2. Always "Discharge" oneself by "Grounding" to any metal object. (This removes excessive static charges from your body ) before handling the circuit boards.
3. Once removed, place boards on any non-metal anti-static surface or into anti-static bags.
4. Do not place the boards onto the metal surface, as to which you discharge onto.
5. Be careful with any boards that have memory backup batteries . If this board is laid onto a conductive surface, it may discharge the batteries as well as damage any IC's on the board.
6. Use of wrist straps (anti-static) is recommended, but not necessary if care is taken when removing and handling boards.
7. When packaging or handling P.C. Boards, take caution not to bend any components.
8. Place boards into anti-static bags.

Equipment Repair Information

Guidelines for Repair

1. PRICING
• Repair pricing will be determined by fair market value.
• Quotations will be provided within 24 hours after repair unit is received.
• If a price is needed prior to shipment, it will be a ballpark figure only.
• Pricing will not exceed 50% of the replacement cost of the item for normalrepairs.
• Should no problem be found and the item tests in accordance with the manufacturer's specifications, a minimum charge is required based on test and set up time.


2. SHIPPING
   1. Include your purchase order(s) with the repair.
   2. Identify customer name and location for repair log if you want item returned directly.
   3. Include any special handling instructions.
   4. List each item to be repaired.
   5. Drop Shipments: Drop shipments will be accepted from your customer only if a PO from you is included on their paper work or you fax it to our repair facility.
   6. Freight: All incoming freight must be pre-paid. No COD shipments will be accepted unless arranged with us prior to shipping. Return freight will be pre-paid and added to the invoice. We will ship the best way if the carrier has not been specified.
   
   
3. REPAIR TURN - AROUND TIME
• Normal time is 7 to 10 business days in most cases.
• For Hot Rush repair orders there will be a 25% additional cost per item, with a minimum of $ 35.00 and a maximum of $500.00 . This Rush Fee assures you that your order will be put ahead of all other non-rush repair orders.